RBI Update: Master Direction – Scheme of Penalties for bank branches and Currency Chests for deficiency in rendering customer service to the members of public

RBI vide its Notification dated 3rd April, 2023 to all banks.
The notification states:
The Reserve Bank of India issues guidelines and instructions to achieve the objectives of Clean Note Policy and enhance operational efficiency. It has also formulated a Scheme of Penalties for bank branches for deficiency in customer service.

Link of the circular: https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=12482&Mode=0