The Reserve Bank of India, through its notification dated October 7, 2025, has expanded the scope of the Reserve Bank – Integrated Ombudsman Scheme, 2021 (RB-IOS, 2021) to include State Co-operative Banks and Central Co-operative Banks as regulated entities, effective November 1, 2025. With this inclusion, the Scheme will cover all Commercial Banks, Regional Rural Banks, State and Central Co-operative Banks, Urban Co-operative Banks with deposits of ₹50 crore or more, eligible NBFCs, System Participants, and Credit Information Companies, thereby strengthening the framework for consumer grievance redressal across the financial sector.
Link – https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=12911&Mode=0
