The Reserve Bank of India has issued the Reserve Bank of India (Credit Information Companies – Internal Ombudsman) Directions, 2026 to strengthen grievance redress mechanisms in Credit Information Companies. The Directions recognise the critical role of CICs in the credit ecosystem and aim to ensure accuracy, fairness, and timely resolution of consumer disputes.
Applicability
The provisions of these Directions shall be applicable to Credit Information Companies, hereinafter collectively referred to as ‘CICs’ and individually as a ‘CIC
Amendments
The Directions introduce a dedicated Internal Ombudsman framework for Credit Information Companies, replacing their earlier inclusion under the common 2023 framework. Independent review of complaints relating to credit information has been made mandatory prior to rejection. The framework also strengthens Board-level oversight, reporting, and audit requirements to improve accountability and consumer protection.
Link – https://rbidocs.rbi.org.in/rdocs/notification/PDFs/NOT38578CF3B232A694DBEAB2A9CE71848DCA1.PDF
